Administrative Director, Surgical Outcomes and Quality Improvement Center
May 14, 2018
Full Time - Experienced
College / University
4 Year Degree
The Surgical Outcomes and Quality Improvement Center (SOQIC) is a nationally recognized research team of more than 35 faculty and staff focused on improving healthcare quality and safety, informing policy, and implementing large-scale local and regional quality improvement initiatives. The group consists of several major local, regional, and national research programs including the Illinois Surgical Quality Improvement Collaborative (ISQIC), the FIRST Trial Collaboration, the Northwestern Institute for Comparative Effectiveness Research in Oncology (NICER-Onc), the Health Policy Evaluation Program, and the Quality Innovation Team for Northwestern Medicine. SOQIC has earned more than $30,000,000 in funding and published more than 300 articles, with many recently published in JAMA and NEJM.
As SOQIC continues to grow and expand, the Administrative Director will oversee all initiatives and participate in the ongoing research of SOQIC. The Administrative Director will help oversee the SOQIC staff and facilitate interactions with faculty, budget, grants, infrastructure, strategic planning, recruitment of faculty and staff, relationships with key internal and external partners and organizations, staff professional development, developing and aligning policies and procedures for key operations, and data operations and data sharing agreements. The Administrative Director will also lead certain key research initiatives and participate in ongoing research.
Directs and leads development of program/project strategic plan.
Oversees and ensures that day-to-day operations are appropriately managed, efficient and effective.
Operationalizes goals and objectives; ensures that resources are created or obtained.
Oversees data analysis, and recommends and implements changes and improvement to better ensure attainment of mission.
Manages logistics requirements, including facilities, venue, scheduling, technology, instruction, catering, etc.
Oversees documentation of agreements between NU and partner institutions, ensuring that agreements are complete and reviewed by all necessary NU officials.
Participates in developing IT strategy to meet the mission and needs of program/project.
Ensures necessary hardware, software and network infrastructure technology services are appropriated from central or internal IT.
Develops and maintains policies and procedures for certain key operations
Oversees the AHRQ Patient Safety Organization program requirements
Budgets and Financial
Ensures that the program/project meets associated revenue and expense goals.
Develops and implements ideas for improving business processes and increasing program/project revenues and margins.
Plans and manages complex budget(s) which fund strategic mission including financial sustainability and enhancement models.
Plans and implements annual budget process.
Oversees all daily, monthly and annual financial activities including transactions, analysis, and reporting.
Approves funds reallocation within budget as necessary and appropriate.
Facilitates the development goals of the center
Develops, plans and implements strategies, goals and approach for programs and events.
Oversees creation of events designed to implement program/project objectives.
Collaborates with internal/external partners to ensure that events are implemented and meet or exceed planned goals.
Grants and Contracts
Consults with and advises Principle Investigators (PI) in identifying and defining problems that can be resolved with scientific research that will help guide study design and methods to accomplish the scientific goals of the program/project.
Prepares results and co-authors scientific papers for presentation and publication and disseminates information via seminars, lectures, etc.
Creates data for use in grant submission.
Develops new proposals for research including obtaining financial support.
Writes technical reports detailing procedures, outcomes, and observations.
Determines and implements organizational structures to align with strategic mission.
Manages implementation of human resource programs, policies, procedures and talent management lifecycle and related mentoring and training.
Oversees recruitment and selection process; Performance Excellence plan for each employee; and merit increase process.
Manages and provides consultation regarding complex performance problems and issues; administers leaves; approves timesheets and oversees completion of annual staff Conflict of Interest survey.
Interprets HR policy to maximize effectiveness of HR administration to meet strategic plan objectives.
Leads staff performance reviews
Determines goals, objectives, outcome measurements and metrics, financial feasibility, marketing strategies and collaboration opportunities with other internal and external organizations.
Oversees the ongoing development and refinement of the program's/project's current and future curriculum and course offerings in consultation with subject matter experts.
Facilitates recruitment of faculty, fellows, and staff
Provides leadership for planning, scheduling, delivering and maintaining program(s)/project(s) to sustain quality instruction in all educational activity.
Directs actions to consistently high quality standards across all partner programs, including admissions, teaching, grading, service levels, and facilities.
Provides complex scientific and technical leadership in determining research priorities and the plan, design and execution of research projects ensuring that programs of investigation meet specified objectives.
Plans, develops and implements new processes and protocols to support research studies and maximize/extend study capabilities.
Oversees completion of study activities per protocol.
Ensures that study protocols are in compliance with appropriate rules and regulations and reviews study progress and recommends revisions, amendments, and/or other study changes as necessary to better meet needs of sponsors.
Reviews scientific literature and evaluates and recommends applicable techniques and procedures.
Develops and implements a comprehensive, visionary program/project strategy designed to continually grow and improve programs and build internal/external engagement.
Provides guidance and support to staff in the creation of program/project components.
Manages and oversees execution of Center’s research projects
Utilizes and suggests strong research methodology for research studies
Compiles results for authorship of scientific papers and presentation
Submits abstracts for conference presentation
Presents study results at conferences on behalf of the Center
Maintains studies in accordance to NU, NIH and government standards.
Serves as Center’s primary contact and liaison for projects with multiple sites.
Oversees completion of study activities per protocol including recruitment, ascertaining pretreatment and eligibility requirements, and obtaining informed consent, registering participant with appropriate sponsor, interviewing and obtaining medical and social histories, collecting data from medical records, and administering, scheduling and scoring tests.
Acquires and maintains national administrative and clinical datasets for analysis Ensures that an advising system is in place to support all students, including working directly with prospective and enrolled students on issues ranging from qualifications for enrollment, course and placement planning, as well as career planning.
Creates department strategy for structure, process, and staff support of students.
Oversees academic year course schedule; monitors course registration and enrollments.
Supervises 15 staff.
Meets regularly with staff about project progress
Leads staff meeting, helps set staff timelines and priorities
Trains, directs, assigns duties to staff
Facilitates interactions between faculty and staff
Leads performance reviews
Sets collegial, collaborative, and enjoyable culture and tone for the team
Performs other duties as assigned.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as business, accounting or related; OR appropriate combination of education and experience.
5 years program administration or similar experience.
2 years of staff supervision experience.
Experience in carrying out health care research
Minimum Competencies: (Skills, knowledge, and abilities.)
Strong organizational skills and attention to detail
Diligent and can work independently
Supervisory or project management experience required
Strong written and verbal communication skills
Able to prioritize projects and delegate work load
High degree of professionalism
Diplomatic/ uses strong judgment
Collaborates and works with others well
Strong ability to multitask and adapt to needs of Center
Masters in Public Health or Healthcare Administration or similar field.
7 years program administration or similar experience.
Experiencing managing a research enterprise.
Prior experience leading research initiatives, writing/presenting research, and involvement in grants
Preferred Competencies: (Skills, knowledge, and abilities)
Strong leadership skills
Strong interpersonal communication skills
Strong organization skills
Background in research methodology
Background in quality improvement
Use of Microsoft Office Suite, RedCap
IRB CITI trained
Internal Number: 33452
About Northwestern University
The Northwestern Surgical Outcomes and Quality Improvement Center is a collaborative health services, outcomes, patient safety, and quality improvement research enterprise between the Department of Surgery, the Northwestern Center for Healthcare Studies, the Department of Medical Social Sciences, Northwestern Memorial Hospital (NMH), the Northwestern Institute for Comparative Effectiveness Research in Oncology (NICER Onc), and others. Our research focuses on examining the quality of care delivered across the United States and subsequently developing strategies to improve healthcare quality. Our research spans all the surgical specialties, but we have a particular focus on general surgery and surgical oncology. Moreover, we work with NMH on numerous practical quality improvement initiatives, including American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP) operations.